Fiji Time: 6:47 AM on Saturday 23 September

Fiji Times Logo

/ Front page / News

Do not discriminate on warranty covers

Thursday, May 18, 2017

Update: 3:44PM LOCAL department stores who sell white goods manufactured overseas should discourage after sales benefits which discriminated against Fijian consumers.

The Consumer Council of Fiji says companies that operate hire purchase sales services here should get better warranty for local consumers.

A statement from council CEO Premila Kumar claimed standard two-year warranty covers offered on electrical appliances were not applicable to local consumers.

Ms Kumar said the Council was inundated with complaints from consumers who bought items with two-year warranty terms printed on the packaging of their purchases only to find out later that the term was actually as little as six months.

"The Consumer Council is calling on the Hire Purchase (HP) companies in Fiji to clarify their stance on why they do not provide manufacturer's warranty to consumers upon their purchase," Ms Kumar said.

"While the Council has been inundated with complaints regarding warranty coverage on items in the past, it has recently received a complaint where the overseas manufacturer of the product clearly marked two-year warranty period on the boxed item. However, the local trader only provided six months warranty to the consumer."

The Council stated it had taken action in the past to urge big white goods manufacturers to provide two-year warranty for fridges bought in Fiji.

Ms Kumar said it would contact the manufacturers of items related to new complaints but it has urged local companies to "not be party to a discriminatory practices being used by the multinational companies in the Pacific region".

Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Code Inward TTs Outward TTs
CAD 0.61690.5979
JPY 56.853253.8532
GBP 0.36700.3590
EUR 0.41880.4068
NZD 0.69110.6581
AUD 0.63360.6086
USD 0.50190.4849



Exchange Rate updated on 22nd, August, 2017

Today's Most Read Stories

  1. Ballot date set
  2. Vesida body find classified as murder
  3. Citizens urged to move past differences
  4. Electrification refund
  5. FNPF for farmers
  6. 90pc births safe
  7. Reforms dismay
  8. Kumar: Boreholes not ideal source
  9. Fire destroys classroom, students relocate
  10. Case to answer for Reddy

Top Stories this Week

  1. The fee to kill Tuesday (19 Sep)
  2. $16k dream holiday Monday (18 Sep)
  3. Mysteries of the floating island Wednesday (20 Sep)
  4. Teens hurt in brawl Saturday (16 Sep)
  5. Head teacher in court for sexual assault Monday (18 Sep)
  6. Pay rise deal Wednesday (20 Sep)
  7. Man freed from prison Tuesday (19 Sep)
  8. Resort's legacy Thursday (21 Sep)
  9. Murder suspects further remanded Monday (18 Sep)
  10. Planned water disruption advisory for Suva Wednesday (20 Sep)