Fiji Time: 9:08 AM on Wednesday 22 November

Fiji Times Logo

/ Front page / News

Do not discriminate on warranty covers

Thursday, May 18, 2017

Update: 3:44PM LOCAL department stores who sell white goods manufactured overseas should discourage after sales benefits which discriminated against Fijian consumers.

The Consumer Council of Fiji says companies that operate hire purchase sales services here should get better warranty for local consumers.

A statement from council CEO Premila Kumar claimed standard two-year warranty covers offered on electrical appliances were not applicable to local consumers.

Ms Kumar said the Council was inundated with complaints from consumers who bought items with two-year warranty terms printed on the packaging of their purchases only to find out later that the term was actually as little as six months.

"The Consumer Council is calling on the Hire Purchase (HP) companies in Fiji to clarify their stance on why they do not provide manufacturer's warranty to consumers upon their purchase," Ms Kumar said.

"While the Council has been inundated with complaints regarding warranty coverage on items in the past, it has recently received a complaint where the overseas manufacturer of the product clearly marked two-year warranty period on the boxed item. However, the local trader only provided six months warranty to the consumer."

The Council stated it had taken action in the past to urge big white goods manufacturers to provide two-year warranty for fridges bought in Fiji.

Ms Kumar said it would contact the manufacturers of items related to new complaints but it has urged local companies to "not be party to a discriminatory practices being used by the multinational companies in the Pacific region".

Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Code Inward TTs Outward TTs
CAD 0.62160.6026
JPY 55.253552.2535
GBP 0.36510.3571
EUR 0.41330.4013
NZD 0.71820.6852
AUD 0.64550.6205
USD 0.48690.4699



Exchange Rate updated on 21st, November, 2017

Today's Most Read Stories

  1. Celebration planned to welcome COP23 delegates
  2. Bid to win
  3. Bati rest day
  4. Heart failure deaths
  5. Police confirm dead woman's identity
  6. Traffic causes dismay
  7. Illegal taxi operations
  8. Legal drivers 'treated unfairly'
  9. More rain expected
  10. 'No consultation for major road works'

Top Stories this Week

  1. Fiji places second for Miss World 2017 talent Wednesday (15 Nov)
  2. COP23: France invite for Timoci Friday (17 Nov)
  3. Celebration planned to welcome COP23 delegates Tuesday (21 Nov)
  4. The Crying Rock Sunday (19 Nov)
  5. Where there's a will... Thursday (16 Nov)
  6. Walker brothers' radar focuses on Fiji Bati kingpin Friday (17 Nov)
  7. 'God first' Sunday (19 Nov)
  8. Tighten defence Wednesday (15 Nov)
  9. Bid to win Tuesday (21 Nov)
  10. Timoci opens COP23 Thursday (16 Nov)