Fiji Time: 3:25 PM on Wednesday 17 January

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Bank says customer funds are safe

Monika Singh
Saturday, November 11, 2017

BANK South Pacific has called on its consumers to contact its customer care if they have any concerns about their BSP accounts.

BSP acting country manager Ravindra Singh made the statement yesterday after the Consumer Council of Fiji released a statement encouraging all BSP customers to check their transactions carried out on Wednesday when the bank's automatic teller machines (ATM) were down for some time.

Council CEO Premila Kumar said they received complaints and concerns from customers who had noticed that despite having their transactions declined, money was still deducted from their accounts.

"We confirm there was an unexpected system outage and regret the impact this has had on our valued customers.

"The majority of these failed transactions have been reversed automatically. In cases where this did not happen, we will do so manually.

"If consumers still have any concerns on their BSP accounts over this or any other issues please contact us on 132888 available 24/7 or email CustomerCare@bsp.com.fj.

"We assure our customers that your funds are safe with us,"said Mr Singh.








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