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All about convenience

Fiji National Provident Fund
Saturday, November 11, 2017

FIJI National Provident Fund members and pensioners are quite tech savvy.

After all, it's the only way to keep up with the digital age we're now in.

Take for instance, Wati — a 62-year-old pensioner who lives in Tailevu who constantly visited the FNPF office in Nausori to fill out her renewal certificate.

It was during one of those visits that she found out about the member portal and its benefits and signed up for it.

These days, Wati tracks her pension payments online and does so too at her convenience.

The online portal offers members and pensioners an easier way to manage their accounts.

It is one of several FNPF digital services which is aimed at engaging and empowering members and pensioners.

With global internet statistics revealing that 47 per cent or about 420,000 of the Fiji population are internet users, FNPF is only too aware of the importance of capitalising on this emerging trend.

This has led us to provide and explore e-solutions and channels that will encourage engagement with our key stakeholders.

The Member and Pensioner Online Portal is one such e-solution that gives members and pensioners direct access to their accounts.

It reduces the need to visit FNPF offices.

The online portal is about convenience. It enables members and pensioners to access their account anytime, anywhere.

It also allows them to update their information and nominee details.

A majority of our members visit FNPF offices for their account statements which shows their eligibilities.

For some of them, this means catching two buses and waiting in line to be served.

The portal allows them to check these online from wherever they are.

The portal also allows them to track their contributions.

Take for example, Maika, a member who had registered for the portal because he thought it was an easy way of accessing FNPF services.

When he looked through his contributions, he found that he was missing seven months contributions even though it had been deducted from his wages.

He lodged a complaint and the funds were deposited to his account following investigations.

If he had not accessed his account online, he never would have known about his missing contributions.

There are other cases similar to Maika's that are only identified when members or pensioners visit FNPF offices.

Maika was lucky that he was able to check his account through the portal.

Those who are not online portal users, are not so lucky — especially if they want to access their funds for any of the partial withdrawal grounds.

The portal enables members to:

1. check their balance and transactions;

2. amend details such as addresses or contact details;

3. lodge and track applications;

4. update address and nominee information; and,

5. receive important messages from FNPF.

Pensioners can now:

1. Track progress of their pension payments;

2. Submit changes to their address; and

3. Download pensioner renewal certificates.

To register for our member online portal, you must first ensure that you have a valid (personal) email address.

Work email addresses are not encouraged.

You must then complete the myFund and Website Registration Amendment Form (Form 3W/M) and submit to any FNPF branch or agency.

You must:

1. Complete registration form (myFund and Website Registration Amendment Form — 3W/M);

2. Provide a photo identification i.e. FNPF card OR;

3. Driver's license/passport/electronic voter OR;

4. FNPF/FRCS joint ID card;

5. original or certified copy of your birth certificate; and,

6. TIN letter copy (if no joint ID card).

Check your FNPF account regularly

It is important that you, as a member and owner of your account are aware of all transactions in your FNPF account. Check your FNPF account constantly.

You need to reconcile contributions updated into your account with your records (pay slips). The FNPF may be custodians of your funds but you must also take ownership and be aware of your account transactions.

Update your personal information

Please inform us of any changes that you make to your personal information.

This is inclusive of changes in residential or postal addresses, changes in your relationship status and mobile contacts. Better yet, ensure that you update this information through the portal.

Know your responsibilities

As a member, you have responsibilities. These responsibilities ensure that you are well informed not only about your FNPF account and its details but also about the Fund and its operations.

It is therefore imperative that you are aware of the following responsibilities:

* Receive two FNPF statements every year showing contributions and for which month these were received, as well as withdrawals from your account.

* Question your employer about your FNPF contribution. If you are not satisfied with the explanation provided, you can also lodge a complaint with us.

Victimisation of an employee, by an employer for querying their contribution is illegal.

* Lodge a complaint, if necessary.

* Enquire about your account at any FNPF office.

* Must have an FNPF membership card (FNPF/FRCA joint ID card)

* Attend the annual member forums hosted by FNPF held at the end of each calendar year.

* Contact us seeking clarification on any matter regarding your account.

For clarification on any information in this article please email

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