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Thanks to all who made this journey possible

Repeka Nasiko
Saturday, November 11, 2017

TELECOM Fiji Limited's two-year journey in the Fiji Business Excellence awards framework has resulted in the company adopting initiatives that have elevated the firm's operations and services.

And to prove the company's improvement, TFL was a recipient of the Fiji Business Excellence prize at the 2017 Fiji Business Excellence Awards in Nadi on November 4.

While receiving the accolade, TFL chief executive officer Mothilal De Silva said the award was not only important to the company board of directors but also to all of their stakeholders, employees, shareholders and customers.

"I want to thank everyone who made this journey possible," he said.

"This was truly a team accomplishment that began with the vision shared by our board of directors and thoroughly embraced and carried out by our staff.

"We embarked on this journey for Fiji Business Excellence Awards in early 2015 after a remarkable turnaround for the 2014 and 2015 financial year."

He said while the company did not strive to win awards, it was honoured to be recognised for the initiatives the firm worked tirelessly to implement.

"Honestly at the start we never thought about an award.

"Although our audacious quest to receive the Fiji Business Excellence Awards was a daunting challenge we decided to take that path mainly because we realised the Fiji Business Excellence Awards module provided us a framework to improve our business practices in a sustainable way.

"Since then we had introduced various business practices that aligned with our vision of becoming an undisputed leader in integrated telecommunication in the region."

The CEO highlighted some of the new initiatives implemented by the company over the past two years.

"Introducing TFL navigator, which is TFL's version of the balance core card ,and cascaded down performance management systems running across all of the divisions, process improvement in service delivery value chain to improve and reduce turnaround time and quality.

"Others include our process improvement in network co-operating centre, cross functional product development, creating a program management culture and enterprise management office, transformation to IP from legacy technologies, to improve the robustness and resiliency of the network, capital expenditure management and cost risk killing drive because telecom is a capital intensive industry.

"And most importantly, the Team 2020 award program for innovation and customer service excellence to prepare a team that can take up challenges of the next decade.

"Our segmented sales and marketing programs through our empowering Fijians campaigns and sharing happiness by incorporating social responsibility programs.

"We also have our TFL Talk, which is a monthly newsletter for employees. These are only some of the business excellence programs initiated by TFL."

He said TFL was now positioned for long-term success regardless of what the future holds for the company.

"We are passionate in what we do providing telecommunication facilities to thousands of Fijians to make their lives and business better.

"We empower Fijians by bringing the world closer to them."

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